Cancellation
The product is designed to let subscribers manage cancellation through the billing portal. The final policy must state exactly when access ends after cancellation and how renewal dates are shown.
Refunds
No refund window or eligibility rule has been approved yet. A specific rule must be chosen for the launch countries and made visible before checkout; support must not promise terms that differ from the published policy.
Failed or duplicate charges
The support process must distinguish a failed checkout from an active subscription and provide a path for investigating duplicate charges or account-matching errors.
Provider records
Lemon Squeezy will act as the payment platform once configured. The final policy must align with the actual product, billing interval, merchant-of-record terms and consumer rights in each launch jurisdiction.